Return & Refund Policy

At Morvaneltixo, we are committed to providing a smooth and enjoyable shopping experience. Your satisfaction is important to us, and if any issue arises with your order, we will do our best to resolve it quickly, fairly, and transparently.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be in the same condition as received
  • Unused, unworn, and free of scratches or damage
  • With original tags attached (if applicable)
  • In its original packaging and protective materials
  • Accompanied by a receipt or proof of purchase

Morvaneltixo reserves the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To request a return, please contact our customer support team:

Email: support@morvaneltixo.com
Phone: (852)27592095

Once your request is reviewed and approved, we will provide return instructions, including the return address and any required documentation.

Important: Items sent back without prior authorization will not be accepted.

3. Return Shipping Fees

Quality Issues
If the return is due to a defective item, damage during shipping, or an incorrect product, Morvaneltixo will cover the return shipping costs.

Change of Mind
If the return is due to personal preference (such as style, color, or selection), the customer is responsible for return shipping fees. Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning items.

4. Damages & Order Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery so we can evaluate the issue and provide a prompt resolution.

To assist with the claim process, we may request photos of the product and packaging.

5. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Gift cards
  • Items showing signs of wear, damage, or misuse after delivery

6. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt, without providing a reason.

To qualify:

  • The item must be unused and in original condition
  • Returned with original packaging and proof of purchase

7. Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

Approved Returns
Refunds will be issued to your original payment method.

Processing Time
Please allow up to 10 business days for inspection and refund processing. Your bank or credit card provider may require an additional 3ā€“5 business days to complete the transaction.

If more than 15 business days have passed since your refund approval, please contact us atĀ support@morvaneltixo.com.

8. Our Commitment to Resolution

If you experience any issue with your order, we encourage you to contact us directly before opening a dispute.

Our support team acknowledges inquiries within 48 hours and aims to provide a full resolution within 7ā€“14 business days.